Privacy Policy

PRIVACY POLICY 

Last updated 07/05/2025

Scope: 

This Privacy Policy explains how Dragonfly Surveys collects, uses, stores, and protects Personal Data in connection with our drone surveying services, in compliance with UK GDPR and the Data Protection Act 2018. It applies to Personal Data provided by you or collected during surveys (e.g., imagery capturing identifiable individuals).

Data Controller: Dragonfly Surveys is the data controller, responsible for your Personal Data. Contact us at  enquiries@dragonflysurveys.com for queries.

Personal Data We Collect:

- Client Data: Name, contact details (email, phone, address), billing information, and project details provided when you engage our services.

- Survey Data: Imagery or sensor data that may inadvertently capture identifiable individuals (e.g., workers, landowners) during UAS surveys.

- Usage Data: Information about your interactions with our website, emails, or services (e.g., IP address, browser type), collected via cookies or analytics tools (with your consent where required).

 How We Collect Data:

- Directly from you via order forms, emails, or contracts.

- During surveys, where UAS equipment may capture imagery or sensor data.

- Automatically through our website or digital platforms, subject to your consent for non-essential cookies.

Purposes and Legal Bases:

- Contract Performance: To provide surveying services, process orders, issue invoices, and communicate project updates (legal basis: performance of a contract).

- Legitimate Interests: To improve our services, conduct anonymised research, or market similar services to you (you may opt out). We ensure our interests do not override your rights.

- Legal Obligations: To comply with regulatory requirements (e.g., CAA permissions, tax reporting).

- Consent: For non-essential cookies or marketing communications, where applicable.

Data Sharing:

- Third Parties: We share Personal Data with trusted providers (e.g., cloud storage, data processing software) who comply with UK GDPR. Contracts ensure they protect your data.

- Regulatory Authorities: We may share data with the CAA, police, or other authorities if required by law.

- Project-Related Parties: With your consent, we may share relevant data (e.g., site imagery) with contractors or consultants involved in your project.

We do not sell or share Personal Data for unrelated commercial purposes.

Data Storage and Security:

- Data is stored on secure servers in the UK or EEA, protected by encryption, access controls, and regular security audits.

- Survey data is retained for 12 months post-project for quality assurance, unless you request deletion.

- In the event of a data breach, we will notify you and the Information Commissioner’s Office (ICO) within 72 hours, as required by UK GDPR.

International Transfers:

- If data is transferred outside the UK/EEA (e.g., to third-party software providers), we ensure adequate safeguards (e.g., Standard Contractual Clauses) to protect your data.

Your Rights:

Access: Request a copy of your Personal Data.

Rectification: Correct inaccurate data.

Erasure: Request deletion of your data, subject to legal obligations.

Restriction: Limit processing in certain cases.

Objection: Object to processing based on legitimate interests (e.g., marketing).

Portability: Receive your data in a structured, machine-readable format.

Withdraw Consent: For consent-based processing (e.g., marketing).

Submit requests to enquiries@dragonflysurveys.com. We will respond within 30 days, free of charge, unless requests are excessive or complex.

Cookies and Tracking:

Our website uses cookies for essential functions (e.g., navigation) and, with your consent, for analytics or marketing. You can manage preferences via our cookie banner or browser settings.

Third-Party Links:

Our website may link to third-party sites. We are not responsible for their privacy practices. Review their policies before sharing data.

Minors:

Our services are not directed at individuals under 16. If we inadvertently collect such data, we will delete it upon notification.

Complaints:

If you have concerns about our data practices, contact us at enquiries@dragonflysurveys.com. You may also lodge a complaint with the ICO (www.ico.org.uk).

Updates:

We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on our website, and significant changes will be communicated to you directly.